This video explains all the dashboard features in Service Manager Plus
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This video shows you how to create work orders in Service Manager Plus.
This video shows you how to use Service Manager Plus on any mobile device.
Human resource management plays a vital role in any company from top to bottom level. If the human resource is not good at managing and utilizing the workforce, it would get difficult for companies to control the cost. Companies providing services to the customer will get high level of work by paying the price to buy SM+ workforce management software. The software is very much helpful as it is equipped with some of the features that helps the managers to plan daily tasks and assign them to workers. The result will be simpler, the growth of the company by lowering the cost and maximizing the profits.
In order to buy the workflow management software, there are a number of things to look for. The first and most important one is to decide whether it will help you in managing your work or not. Whether the tool will help you in maximizing the work productivity or help in increasing the revenue. To make it simple, look for how many workers are currently employed and does the management of work is done efficiently. After going through this analysis, you can simply invest your money on workforce management software. SM+ system is helpful in maintaining the balance between workforce and workload. The software is very much helpful in the production units of a factory, where technicians and laborers are engaged in different tasks. With this system, it will be easy for you to make sure that none of the worker is overworked or underworked. The scheduling of staff will help you in managing the work properly and assigning the task to the right person. SM+ workload tracking software is a proven system to easily organize and manage the workload. Apart from this, you can also plan training sessions, conference time, breaks and other tasks effectively. Forecasting is very much easy with the help of this software and you can manage the staff as well as work accordingly. The staff will know their duties before time. You can also find whether you need an extra workforce to increase the productivity and work efficiency as well as planned it right. Service Management Plus is therefore the most reliable source to manage all your staff members required for the completion of certain tasks. With the help of workload management software, it becomes easy for you to note down the number of working employees and their overall performance. It can be done by matching the forecast with the actual amount of work done. It will also assist you in determining the areas where you need to make changes and manage the workforce effectively. SM+ is the one place to manage all your company’s work and bringing the optimum performance of your employees. It does not need any special training or technical knowledge because it is made such that everyone can use it easily. Make sure that your staff is also ready to use the tools in order to get the maximum output and increasing the revenue. Service Manager plus is a software, which is smartphone compatible and can help a field manager in his field work, managerial coordination, and customer care responsibility integration at one go. Popularly known as SM+, this handy and user friendly business software helps a professional in managing his office work with better efficiency.
This software is most suitable for service managers, field managers, as well as field technicians, however, those who work for customer care and in after sales department of different industries will get excellent advantage out of its meticulous use. In one word, the software coordinates task management, helps in workload analysis, streamlines information system management, and efficiently helps in work order management. How to do task management with SM+ The task of a field manager or a field technician is always full of dynamics. It is changeable depending on the business priority. Therefore task management by proper scheduling of appointments and priority is one of the prerequisites of field manager’s responsibility. With SM+ installed in your Smartphone, you can schedule different work related options, handle and assign immediate work order priority based, and can schedule them instantly to your technicians. On the other hand the technicians can inform their managers about the status of their assigned jobs so that before reassigning anything the manager remains aware about the task status of his coworkers. This is the process via which SM+ helps in task management. Workload analysis by SM+ Workload analysis is one of the vital assistances one can enjoy with the help of service manager plus software. Workload analysis helps a professional to check his business workflow as well as his professional capacity to manage the workflow. In service industry often work assignment is done on priority basis. Therefore sometimes a field manager has to reassign his workload. As technicians equipped with this mobile coordination tool, can update their work status immediately after completion of the same, the field manager can check the status of the workload pending in front of him. Information system management by SM+ Information system management is a customized process and may vary from one business to another. However, in general the main purpose of this managerial coordination is streamlining sales leads, QuickBooks integration, setting email notification to customers as well as sending new assignments to field executives. The interactive dash board of the program’s interface helps in viewing field manager/SM+ user to check the entire business status with best integration. In addition to all these business supports, with this software a user can instantly create, dispatch, and send invoices for the customers and send them as fast as their request/order is attended/solved/serviced. Now with so many facilities integrated into small software it has become easier to coordinate service and managerial responsibilities. This software can be installed in all smartphones and it is available for 30-day free trial. In case you do not like the work-flow of SM+. You will be able to enjoy a hassle-free field service centered business without any regular hassle for visiting office regularly. Once your work is done, your boss can get the update at next moment. This super coordination is the super power of this software. Service Manager Plus has become one of the vital most business activity integration tool for small or middle scale business management for business task management and due coordination between its core activities like order processing, order tracking, CRM, and streamlining scheduling. However, the reasons which have made the tool one of the best in its business category is its ability of system integration and data management and its capacity for virtual coordination between office and field workers.
This SM+ business tool is a specific type of business software which can be installed in all smartphones and tablets and that can keep excellent track and touch with entire set of workload. This is a wonderful coordination tool for field mangers who can keep online track of all their field persons’ activities, daily programs, and customer feedback etc. at one go via this work order management software/Field Service management software using its streamlining scheduling feature. Streamline all work assignments at pre-scheduled flow Streamlining scheduling feature of SM+ is indeed a great support for business administration with multifaceted activities. The roles and responsibilities covered by this feature are: · Knowing your technicians available working slots · Quickly generating work orders as soon as they are formed · Promptly allocating and scheduling work orders to get the jobs done · Reassigning and rescheduling all work orders swiftly when it is required · Auto-generating email schedules and ensuring the positive changes for getting a job done/executed. With these features on field managers can keep regular business communication with their technicians as well as with accounts department. Advantageous smartphone integration SM+ integrates administrators and technicians to assign and access their work orders via their smart phones. This virtual and multipoint access works as an efficient coordination tool for scheduling and dispatching orders and generating invoices via this mobile field service. Its integration feature includes: · Generating work orders from a smartphone · Promptly streamlining and dispatching work orders · Working at any point of time, from wherever the filed manager can use his field service management software for better integration, · Managing the complete business workflow management process with best speed and accuracy. Document evidence by SM+ With SM+, a field manager can ask his field service technicians to take before and after pictures of their assigned projects to help him monitor their work progress with better scale of coordination. The field manager can attach snaps, contracts, plans with their work order as an evidence of their completed work project. SM+ supports managerial supervision of a field manager as a smart management system where you can: · Easily assign task list to field service technician team by Email notification · Obtain documentary evidence of finished work orders from field workers · Instantly progress with dispatching online invoices to customers for customer satisfaction, · Ensure the work orders are finalized efficiently through pictures from executed order. Coordinates sales leads SM+ captures sales leads through field service technician anywhere they go. All technicians can get the sales leads anywhere they find them and record them on their smartphones. This coordination process enables field services businessmen to · Upsurge business with optimum number of sales leads · Generate new business opportunities · Keep track of field service technicians’ activities in maturing sales prospects/resolving customer complains. So would you like to create, dispatch, invoice, manage and track your work orders? In short, create and manage these as soon as they arrive and also swiftly reassign and reschedule these? Do you want to know at a glance your employees’ available slots? Auto-generate e-mail schedules and changes? Then SM+ is indeed what you are looking for. Service Manager Plus or field service management software is for field service managers and technicians who are entrusted with the task of streamlining the creation and dispatching of work orders. Here is why you should use SM+: 1. With SM+ you can now do away with paper schedules and eliminate the chances of missed appointments. Field service management software helps you schedule orders electronically and these are delivered to your technicians as emails. 2. The Service Manager Plus features and benefits are easily accessible as these have been designed to integrate well with smart phones. The Smartphone integration is compatible with both tablets and smart phone. This feature helps both the technicians and administrators to access their work orders from anywhere they are. Consequently, they stay informed and updated regarding the status of these work orders. 3. Service Manager Plus or work order management software also offers quick integration with Quick books; this also offers ease and convenience as the work order can be created in Service Manager Plus. Moreover, once the creation process is completed, it can be synced with QuickBooks, which results in the automatic creation of invoice. This feature results in time saving and minimization of efforts. 4. Enjoy automatic invoicing. This process with Service Manager Plus is as simple as posting and closing the order and the automatic generation of invoice in Quick Books. These invoices can then be sent to the customers from the smart phone also. Not only can this but it be further quickened with receiving the customer’s approval of the invoice with their signature and that too in your smart phone. This, thus, results in speeding up the process and reducing the time, cost and efforts, which were previously associated with the process, and accurate billing. 5. Service Manager Plus gives you an opportunity to have more satisfied customers. Your customers can stay more informed and updated with the features of field service management software. As soon as the work orders are scheduled, the customers can be sent an e-mail notification entailing the scheduled appointment time along with the technician’s picture. This also allows more certainty to the customer as they not only recognize the technician’s face but also happen to know the exact time the person will arrive at. A great variety of businesses can benefit from Service Manager Plus. These include, however, are not restricted to heating and plumbing companies, import/ export business, manufacturing companies and health care products distributor among many more. The good news is Service Manager Plus comes with a 30 days free trial and is also easy to set up. Service Manager Plus can, thus, help you to increase your business with speeding up your transactions and introducing ease and integration in these. |